Warranty

  1. ECOPLASTOL Sp. z o.o. provides a guarantee of suitability for use on the components of the GeoHeat Ground Heat Exchanger system, hereinafter referred to as GeoHeat GHE, for the benefit of the Recipient and the guarantee for the installation for the benefit of the End User.
  2. The warranty of suitability for use on the elements of the GHE GeoHeat installation is granted to the Recipient who, as part of his business activity, sells and installs the purchased GHE GeoHeat components to the End User.
  3. The warranty of suitability for use on the GeoHeat GWC elements covers the suitability of pipes, fittings and other system elements for the installation of the GeoHeat GWC. This warranty covers products that are not fit for assembly, with manufacturing defects or products that do not comply with the technical specification.
  4. Claims under the warranty of suitability for use should be made by the Recipient.
  5. The warranty of suitability for use is granted only when the Recipient has evidence of compliance with the Storage and Transport Conditions specified in point 7 of this document.
  6. ECOPLASTOL Sp. z o.o. provides a 10-year warranty of suitability for use on GHE GeoHeat installation elements, subject to point 7.
  7. The recipient, at the time of transport and storage of GHE GeoHeat elements, is obliged to:
    a) Store the elements of the GeoHeat GHE system horizontally on a flat and even surface. The height of storage and packing should not exceed 1 meter.
    b) Protection of the GeoHeat system components against the adverse effects of direct sunlight and precipitation.
    c) Protection of the GeoHeat system elements against damage, heavy contamination, the influence of heat, solvents or contact with fire. The distance from radiators and heating cables should not be less than 1 m.
    d) If fittings or elements of the GeoHeat GHE system are transported in bulk, the loading surface of the vehicles should be even and free of sharp or protruding edges. The fittings to be transported should be placed closely next to each other and secured against shifting. It is unacceptable to throw them and move them on the ground.
    e) When pipes are transported in straight sections in bulk or on pallets, they should be transported horizontally. Smaller pipes can be laid inside larger diameter pipes (pipe in pipe).
    f) Using a belt suspension for carrying pipes. During reloading works, the pipes should not be thrown and dragged across the ground, but moved. You can use a rope for carrying. When reloading manually, the pipes must be slowly slid to the ground. It is forbidden to transport products loose without proper protection against mechanical damage.
  8. In the event of a defect, the Customer is obliged to deliver the potentially defective item to the company’s headquarters together with a document describing the defect.
  9. ECOPLASTOL Sp. z o.o. undertakes to send a written response to the complaint within 14 days of the delivery of the potentially defective item.
  10. In the case of a potential defect of an electrofusion fitting welded to the pipe, the above-mentioned fitting should be sent to the company’s headquarters along with a cut piece of pipe protruding at least 50 mm beyond the fitting.
  11. In the case of a recognized complaint, under the warranty of ECOPLASTOL Sp. z o.o. undertakes to replace the defective element of the GWC GeoHeat installation free of charge.
  12. ECOPLASTOL Sp. z o.o. provides a 30-year warranty for the use of the installation to the End User, subject to the provisions set out in point 13.
  13. Installation of the GeoHeat GWC elements may only be performed by qualified and properly trained Installers who have undergone training at ECOPLASTOL Sp. z o.o. and received a certificate authorizing them to install GWC GeoHeat.
  14. The end user should submit claim claims directly to the Recipient.
  15. The warranty does not cover:
    a) Installation defects resulting from improper assembly performed by the Customer.
    b) Damage resulting from improper operation, maintenance and operation.
    c) Mechanical damage to system components and the resulting system failures.

  1. ECOPLASTOL Sp. z o.o. provides a guarantee for electrofusion fittings, butt fittings and adapters of the GeoFittings system, hereinafter referred to as GeoFittings, to the buyer.
  2. The guarantee for GeoFittings is provided to the buyer who sells or assembles the purchased GeoFittings as part of its business activity.
  3. This warranty covers products that are not suitable for assembly, with manufacturing defects, not in accordance with the technical specification or products whose welding process was incorrect.
  4. Warranty claims should be made by the buyer.
  5. The warranty is granted only when the buyer has evidence of compliance with the Storage and Transport Conditions specified in point 7 of this document and presents documents confirming the use of instruments and devices with valid calibration, calibration or legalization certificates for the installation.
  6. ECOPLASTOL Sp. z o.o. provides a 10-year warranty for GeoFittings, subject to point 7.
  7. The recipient, upon transport, storage and assembly of GeoFittings, is obliged to:
    a) Store GeoFittings horizontally on a flat and level surface. The height of storage and packing should not exceed 1 meter.
    b) Protection of GeoFittings against the adverse effects of direct sunlight and precipitation.
    c) Protection of GeoFittings against damage, heavy contamination, exposure to heat, solvents or contact with fire. The distance from radiators and heating cables should not be less than 1 m.
    d) If GeoFittings are transported in bulk, the loading surface of the vehicles should be even and free of sharp or protruding edges. The fittings to be transported should be placed closely next to each other and secured against shifting. It is unacceptable to throw them and move them on the ground.
    e) The assembly of GeoFittings should be carried out in accordance with the principles of proper implementing practice set out in the “GeoFittings Assembly Instructions”.
  8. In the event of a defect, the Customer is obliged to deliver the potentially defective item to the company’s headquarters together with a document describing the defect.
  9. ECOPLASTOL Sp. z o.o. undertakes to send a written response to the complaint within 14 days of the delivery of the potentially defective item.
  10. In the event of a potential defect of a fitting welded to the pipe, the above-mentioned fitting should be sent to the company’s headquarters along with a cut piece of pipe protruding at least 50 mm beyond the fitting.
  11. In the case of a recognized complaint, under the warranty of ECOPLASTOL Sp. z o.o. undertakes to replace the defective GeoFittings fitting free of charge.
  12. The warranty does not cover:
    a) Installation defects resulting from improper installation carried out by the contractor,
    b) Damage resulting from improper operation, maintenance and operation.
    c) Mechanical damage to system components and resulting system failures.

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ECOPLASTOL Sp. z o.o
ul. Szkolna 48a
42-512 Malinowice
Polska

tel.: +48 577 965 007

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